First impressions will make or break a company, no matter the industry if a customer is unhappy on their first trip they will more than likely not return. A first impression means the difference between a customer for life and not having that customer come back ever again. Attention to detail is key, if someone is unhappy something needs to be done to fix what it was that was wrong. Anything from taking too long to do what they asked of you, to messing up their order no matter the reason it is important that the customer is always right.
Having your head on a swivel in a customer service environment is a must! Always looking at everyone in your domain, if someone is upset it is important that you find out what is wrong with them. Seeing if there is anything that you can do to make their visit better is a must, if you don’t take the time to help your customers and bend over backwards to make their visit stand out nothing makes you better from everyone else. If there is nothing that you personally that you can do to help them, get your higher up involved or whoever it takes to take actions to make your customers happy. Without happy customers you have no job as well as no customers.